Customer Service Architect (Help Desk Specialist)

Website Technology Architects

The Technology Company with a Business Mind

A Customer Service Architect provides the 1st and 2nd level of support to the clients of Technology Architects, Inc. The Customer Service Architect will serve as the initial point of contact for most IT issues via phone, e‐mail, or in‐person requests. Customer service skills are critical for this role. A Customer Service Architect will rely on their experience and knowledge to correlate issues with similar symptoms and inform and escalate those issues to more senior Architects, if necessary.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Troubleshoot and resolve computer and telephony related issues when contacted by clients by providing both remote and on‐site support wherever necessary
  • Maintaining software applications, operating systems and regular maintenance
  • Managing assigned projects and program components to deliver services in accordance with established objectives
  • Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support
  • Administration of systems, servers, and related network equipment to ensure availability of services to authorized users
  • Complete time logs in Tigerpaw within 48 hours of completing tasks to ensure accurate and timely time tracking, project management and billing of customers
  • Any other duties as assigned by management

REQUIRED SKILLS:

  • Technical, analytical, interpersonal and organization skills required
  • Associates Degree preferred
  • ITIL Certification a plus
  • Pass required exam to enable company to maintain Microsoft Partner Network Membership
  • Excellent working knowledge of up‐to‐date desktop OSs and Management Tools
  • Knowledge of Windows Servers, workstations, MS Exchange, VMware, Citrix, anti‐virus and other various software applications
  • Working knowledge of basic networking fundamentals
  • Ability to communicate in an understandable, polite and friendly manner, both written and verbal
  • Availability in response to needs of the customer for installation, maintenance and equipment malfunctions
  • Ability to work well with others, as well as independently, attention to detail
  • Strong organizational skills and ability to multi‐task in a business environment
  • Must hold a valid driver’s license with no restrictions and possess reliable transportation
  • The ability to bend, squat, crawl or climb 75‐95% of the time, and lift up to 100 pounds

To apply for this job email your details to hr@technologyarch.com