MAINTENANCE AND SUPPORT

Technology Architects, Inc. provides a combination of proactive maintenance and business services including remote and on-site support.

Response Time: We value all of customers and our response time is often dictated by our customers’ sense of urgency. We tailor our schedules to meet the needs of our customers. We will work together with our customers to build a timeline that will minimize or eliminate any downtime.

Quick Response: Nearly 80% of all support issues are resolved through our secure “Remote Access” technical support solution. Within minutes our technicians can take control of your desktop and by phone, can walk you through your problem or question as you watch us work.

Coverage: Our staff is capable of covering any and all of your LAN, WAN and Telephony requirements. Our territory coverage encompasses the entire state of Wisconsin and all bordering states.

Emergencies: Your emergencies are covered 24/7. Depending on the nature of the emergency we may be able to remote into your system and have your problem fixed within a few minutes. On-site visits may require travel time to your location. Our response time to emergencies during standard working hours can be immediate (anywhere from a couple of minutes to a couple of hours depending on geographical location).

In the event of an emergency you need only to call our office line 920-339-0555. Our emergency line is monitored 24/7.

Your emergencies are covered 24/7.